Shipping and Returns

Creole Depot's shipping and return policies

Creole Depot’s goal is to deliver our food in the best possible condition on the requested delivery date.

While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx, UPS or USPS.

Creole Depot is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-8pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness.

In some instances due to weather, high package volume (especially during holidays) or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.

Creole Depot is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

Creole Depot is not responsible for packages that require a signature but are not delivered because no one is home to sign.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $20 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Creole Depot is not responsible for delays in transit caused by address modification.

There are no returns, refunds or cancellations allowed on any orders that have shipped.

We do not ship to P.O. Box addresses.

All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution.

Please reach out to our team to resolve the issue within 14 days of delivery.

Thank You,

Creole Depot